What to expect: First call

If you are interested in scheduling an appointment with the CAC, please call our main number and request to be placed on our waitlist for either assessment or therapy.

  • You will speak to one of our administrative secretaries or be prompted to leave a message.
  • If one of the service coordinators is unavailable, a message will be left; they will call you back to complete a 15 minute phone screening within a week.

At the CAC, you are required to have a short phone screening prior to scheduling an appointment.

  • This screening takes about 15 minutes and helps determine the appropriateness to accept your case and how to best meet your needs.
  • Once the phone screening is complete, you will either be assigned to a counselor or placed on a waitlist depending on counselor availability.
  • Once your case is assigned, you will be contacted by a counselor to schedule an intake appointment.
  • The service coordinators will ask brief questions regarding your referral problem.

During the confidential phone screening, be prepared to ask any questions you might have in regards to fees, assessment, or therapy services. The service coordinator will have some questions as part of their screening involving:

  • Contact information,
  • Type(s) of services being requested, and
  • Income information.

This process will help determine your fee.

Important Information Prior to Your First Call

  • Be prepared with income information required in order to determine your fee.
  • You will be asked to provide your name, gender, age, contact information, and address.
  • For all adults without cognitive disabilities, the individual seeking services is required to make the call themselves in order to be screened.
  • Family members or friends can call and gather general information for the interested individual.
  • For all children and adults under legal guardianship, caretakers/parents/legal guardians should call to make the appointment and provide the information required for the screener.
  • We ask that you agree to either a video or audio recording of each session. This allows the supervisor to provide adequate training and guidance.
    • All recordings are deleted within a designated time frame and used only for supervision purposes. Videos are kept on a secure computer without connection to the internet.

The Code of Ethics for Psychologists, federal laws, and state laws protect your confidentiality; no record of your attendance or participation in counseling is released without your written permission.

In a very small number of cases, counselors are legally required to disregard confidentiality. These types of cases include:

  • Serious threat to health or safety
  • Child abuse
  • Adult and domestic abuse
  • Health oversight
  • Judicial or administrative proceedings
  • Worker’s compensation